Okay, you can make easy money by taking people’s money. Maybe you could be a pick pocket or something or maybe you could just rob people on the street.
We were all given the option to take a few days off if we needed it, and one of my teammates did indeed take off; he was born and raised in New York and he had to deal with it and his family’s welfare back there.
My business process involves a lot of cold calling, data entry and surveys. I ran my business within the U.S for over 2 years and had reached substantially good results, but still felt that something was holding me back from reaching greater results. After doing months of research I finally understood what I was missing, cutting down on expenditures including office and labor costs. This is when I began to start to search for BPO’s which would be able to do exactly what I needed, cut down on my expenditures and deliver the same quality service. Still filled with a lot of doubt wether this was possible especially in such countries as phillippines and India.
Make sure you set up your office space so that it works for you. The best way of organizing a home office will depend on what type of business you are operating. If you sell cosmetics, you will need a way to display your products. If you’re working for an inbound Titan Call Center Tijuana, you will need a phone and headset and some paper to make notes. You will most definitely need files regardless of your business.
However, life has come full circle for me. I am now working in the same building, with one important difference. Just as I did before, I am sitting at a computer in a little cubicle. The difference is that this time I do not have to answer the phone. I will only be doing data entry work, which delights me to no end.
What would you do if a disaster struck, rendering you short of electricity? Take a few days off and hope those customers will come back to you? Not smart. It’s a far better idea to have a phone answering service take those calls for you. Remember, it’s not just taking a message down-it’s human interaction that can eventually win your customers over.
Kelly never said she was going to call the branch manager, just put me on hold and then mumbled some kind of introduction and connected me to Jeffrey. I told Jeffrey my whole story from beginning to end. Jeffrey apologized for the lack of service I received. He was courteous and reversed one of the fees. He also informed me that sometimes there is a delay in transactions either posting or funds being placed on hold.
Hold Your Ground – There will be times when a customer will try to get you to violate company policies. or even ask you to do something illegal. You’ll need to hold firm to your training and refuse to do anything unethical. If you have trouble saying “I’m sorry, I am not able to do that,” you might want to rethink working in a call center.