Common primary actions that you’ll want your visitor to take are to join your list, buy your product, download a free trial version, or join an online community. Make sure that you know what you want your visitors to focus on, and get rid of the other distractions. It’s been proven that if you give your visitors too many choices, or confuse them, they will simply choose to leave!
Now this is not your fault, because you have been busy helping other customers who chose to call at exactly the same time. But you will apologize for making them wait, and try to get them to tell you what they are calling about. That sounds like a simple process, but you will be surprised how many people don’t know why they are calling. They might have had an idea before they picked up the phone, but forgot while they were on hold. Or they simply don’t know what question to ask, or exactly what the problem is. Even if they are calling to buy a widget they saw on TV, they might not know its name. So part of your job is to ask what are called “probing questions” to get the information you need to determine what exactly they need.
Make sure you set up your office space so that it works for you. The best way of organizing a home office will depend on what type of business you are operating. If you sell cosmetics, you will need a way to display your products. If you’re working for an inbound Titan Call Center Tijuana, you will need a phone and headset and some paper to make notes. You will most definitely need files regardless of your business.
Sometimes patients are mistrustful of career professionals and voice mail never helps. Scrubs and House made us doubt the sincerity of doctors, while The Practice scared us off of attorneys for good. However, by providing a human voice to book appointments, offer technical support and explain basic Q&As about the company, you can endear yourself to your customers no matter what profession you are in.
The lights are bright. Yes, the lights are bright to allow for growth, but at times the light is so bright that when the garden turns on it can disturb your sleep if it is in the middle of the night. I have mine in the kitchen and can see the light in the middle of the night in my bedroom.
I only hope that view would prevail in our schools. We cannot forget the story of Larry Neace. The Physics teacher was fired during the last school year for lowering the grade of a student who was sleeping in class. Neace, a 23-year veteran of Gwinnett County Schools in suburban Atlanta, was previously warned not to lower a student’s grade for misbehaving in class. Neace disagreed and paid the ultimate price with his job.
Other industries may look down upon the business outsourcing agents as members of a marketing community that they consider inferior. An in-depth analysis of the BPO sector would clearly bring to light that their job is as tough, if not tougher. Consider the cultural disconnect as well and you would know that the life of a contact center agent is anything but smooth! Then you would also know what it takes to deliver quality work despite everything.